Brian Zolke, a professional in the field of finance, attended Texas Tech University where he earned a BBA degree in finance and economics. Brian Zolke worked predominantly at the Bank of America where he served as the treasury fulfillment and service advisor. He also led a team, recognized by JD Power, for three years.
Launched in 2004 by JD Power, the Certified Contact Center Program assesses companies based on the satisfaction of their customers with the company's phone support. At its essence, this mission is to help companies improve organizational effectiveness at customer service. JD Power annually updates their records and acknowledges companies with a dedication to quality. The assessment is by a comprehensive survey that evaluates operational excellence, loyalty, customer satisfaction and self-service strategies.
To show that a company has exceeded performance expectations for a given year, JD Power awards the company a certification. JD Power's Contact Center Certification means a company's customer service representatives have demonstrated courtesy, customer-centeredness, prompt response, and timely resolution of issues.
